[YOUR COMPANY NAME] — Customer Service Agreement

1. Parties

This Customer Service Agreement ("Agreement") is entered into between [YOUR LEGAL ENTITY NAME], [incorporated in / a company registered under the laws of COUNTRY], with registered address at [YOUR ADDRESS] ("Operator" or "We"), and the legal entity or individual identified in the order form or account registration ("Customer" or "You").

2. Service Description

Operator provides access to [YOUR PRODUCT NAME], a platform for [brief description — e.g. AI model transfer auditing, deployment validation, and structural model analysis]. The service is delivered via API and/or web interface as described in the applicable documentation at [YOUR DOCS URL].

Note: The underlying platform is powered by technology licensed from Droidtech 42 AI Labs AB. Customers do not have a direct contractual relationship with Droidtech 42 AI Labs AB.

3. Account and Access

• Customer must register an account and provide accurate information.
• Customer is responsible for all activity under their account.
• API keys and credentials must be kept confidential and not shared.
• Customer must notify Operator immediately of any suspected unauthorised access.

4. Acceptable Use

Customer agrees not to:

• Use the service for any unlawful, harmful, or abusive purpose.
• Attempt to reverse-engineer, copy, or extract the underlying algorithms or models.
• Resell, sublicense, or transfer access to the service without prior written consent.
• Upload data that infringes third-party intellectual property rights or violates applicable law.
• Use the service in a manner that could impair its availability or performance for other users.

5. Fees and Payment

Fees are as set out in the applicable pricing page or order form. Payment is due [monthly in advance / on invoice net 30]. Failure to pay may result in suspension or termination of access. All fees are exclusive of VAT or applicable taxes, which Customer is responsible for.

6. Intellectual Property

All intellectual property rights in the service, platform, algorithms, and documentation remain with Operator and its licensors. Customer retains ownership of data it uploads to the service. By using the service, Customer grants Operator a limited, non-exclusive licence to process Customer data solely for the purpose of providing the service.

7. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party. Operator will treat Customer data as confidential and will not use it for any purpose other than providing the service. This obligation survives termination for [3] years.

8. Data Protection and Privacy

Operator processes personal data in accordance with its Privacy Policy at [YOUR PRIVACY POLICY URL]. Where Operator processes personal data on behalf of Customer, the parties shall enter into a Data Processing Agreement. Both parties agree to comply with GDPR and applicable data protection legislation.

9. Service Levels and Availability

Operator will use commercially reasonable efforts to maintain service availability of [99.5% / 99.9%] measured monthly, excluding scheduled maintenance. Scheduled maintenance will be communicated with at least [24 hours] notice. [Add SLA credits if applicable.]

10. Warranties and Disclaimers

Operator warrants that the service will perform materially as described in the documentation. The service is provided "as is" to the extent permitted by law. Operator does not warrant that the service will be uninterrupted or error-free, or that any analysis or output constitutes professional advice. Customer is responsible for validating service output before relying on it in production systems.

11. Limitation of Liability

To the maximum extent permitted by law, Operator's total liability under this Agreement shall not exceed the Fees paid by Customer in the 12 months preceding the claim. Neither party shall be liable for indirect, consequential, or punitive damages.

12. Term and Termination

This Agreement commences on the date Customer accepts it (by sign-up, API usage, or countersignature) and continues until terminated. Either party may terminate with [30] days' written notice. Operator may terminate immediately for material breach or non-payment. Upon termination, Customer's access ceases and all outstanding fees become due. Customer data will be deleted after [30 / 90] days unless Customer requests earlier deletion.

13. Governing Law

This Agreement is governed by the laws of [YOUR JURISDICTION — e.g. Sweden / England and Wales / State of Delaware]. Any disputes shall be resolved by the courts of [CITY, COUNTRY] as first instance.

14. Contact

For questions regarding this Agreement, contact: [YOUR SUPPORT EMAIL]

15. Signatures

(Optional — may be replaced by click-to-accept / terms-at-sign-up)